Job Description: Metro Ground Staff
Position: Metro Ground Staff
Industry: Hospitality and Public Transportation
Location: Delhi, Noida, Bhopal, Agra, Jaipur
Employment Type: Full-time/Part-time
Job Summary:
We are looking for customer-focused and service-oriented individuals to join our Metro Hospitality team. As a Metro Hospitality Staff member, you will ensure a smooth and pleasant experience for passengers by providing assistance, maintaining service standards, and fostering a welcoming environment across metro stations and trains.
Key Responsibilities:
- Greet passengers and provide information about schedules, routes, and facilities.
- Assist passengers with ticketing, queries, and navigation within the metro system.
- Ensure cleanliness and orderliness of station premises and train interiors.
- Provide special assistance to elderly passengers, individuals with disabilities, and families.
- Address passenger inquiries and handle complaints with professionalism and efficiency.
- Monitor passenger safety and report any suspicious or unsafe activities to the relevant authorities.
- Support in emergency situations, following established safety protocols.
- Maintain a professional demeanor and represent the metro service positively at all times.
Qualifications and Skills:
- Minimum education: High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Proficiency in English and/or regional languages; additional language skills are a bonus.
- A customer-centric attitude with a commitment to providing exceptional service.
- Ability to remain calm and handle emergencies efficiently.
- Physically fit and willing to work shifts, including nights, weekends, and holidays.
Preferred Experience:
- Previous experience in hospitality, customer service, or transportation is an advantage.
- Basic knowledge of safety and emergency procedures is beneficial.
What We Offer:
- Competitive salary and benefits.
- Opportunities for professional growth within the transportation and hospitality sectors.
- Comprehensive training programs to enhance your skills.
- A collaborative and dynamic work environment.
How to Apply:
Submit your updated resume and a brief cover letter to [Insert Contact Information]. Shortlisted candidates will be contacted for interviews.
Join our Metro Hospitality team and be part of a service that keeps the city moving with care and efficiency!